Last Updated: March 30, 2025

At Earthly Herb Store, customer satisfaction is our top priority. Below, you will find our comprehensive policy on exchanges, refunds, and related procedures.

14-Day Exchange Policy

We offer a 14-day Exchange Policy, which means you have 14 days from the date of receiving your item to request an exchange.

Eligibility for Exchange

To be eligible for an exchange, the item must meet the following criteria:

In the same condition as when you received it

Unused and unopened

In its original packaging

Accompanied by the receipt or proof of purchase

Starting an Exchange

To initiate an exchange, please reach out to us at info@earthlyherbstore.com.

Exchange Method

Keep the first parcel unopened & unused.

We will send you a new parcel with your desired product.

The first parcel will be collected by our courier service.

For any return or exchange inquiries, feel free to contact us at info@earthlyherbstore.com.

Exchange Policy

If you accidentally place the wrong order, you will need to cover the exchange shipping fee.

If the mistake is from Earthly Herb Store, we will cover the shipping charges.

Damages & Issues

Upon receiving your order, please inspect it right away. If you find that:

The item is defective,

The item is damaged, or

You receive the wrong item,

Please contact us immediately. We will assess the situation and resolve it for you as quickly as possible.

Exceptions / Non-Returnable Items

Some items cannot be exchanged or returned, including:

Special orders or personalized items,

Personal use products (such as oils and herbal-based products).

If you have any concerns about a specific item, please don’t hesitate to reach out to us.

Refund Policy

Given the nature of our products, we do not offer refunds. However, you may request an exchange for an unused item in its original packaging at any time.

For any additional questions or concerns, contact us at info@earthlyherbstore.com.