Last Updated: March 30, 2025

At Earthly Herb Store, we want you to be completely satisfied with your purchase. If you are not, we offer an easy exchange policy. Please review the details of our refund and exchange policy below.

Exchange Policy

We offer a 14-day Exchange Policy, meaning you have 14 days from the date you receive your item to request an exchange.

Eligibility for Exchange

To be eligible for an exchange, your item must meet the following conditions:

It must be in the same condition as when you received it.

It must be unused and unopened.

It must be in its original packaging.

You must provide the receipt or proof of purchase.

How to Start an Exchange

To initiate an exchange, simply contact us at info@earthlyherbstore.com. We’ll guide you through the process.

Exchange Method

Here’s how the exchange process works:

Keep the original parcel unopened and unused.

We will send you a new parcel with the item of your choice.

Our courier service will pick up the original parcel from you.

Exchange Shipping Fees

If the customer accidentally places the wrong order, the exchange shipping fee will be the responsibility of the customer.

If the mistake is on Earthly Herb Store’s part, no shipping fees will be charged for the exchange.

For any questions about returns or exchanges, please don’t hesitate to contact us at info@earthlyherbstore.com.

Damages & Issues

Please inspect your order when you receive it. If any of the following occurs, contact us immediately:

The item is defective.

The item is damaged.

You received the wrong item.

We will assess the situation and resolve the issue promptly.

Exceptions / Non-Returnable Items

Please note that some items cannot be exchanged or returned, including:

Special orders or personalized products.

Personal use items, such as massage oils or herbal oil-based products.

If you are uncertain about the eligibility of a specific item, feel free to reach out to us for clarification.

Refund Policy

Due to the nature of our products, we do not offer refunds. However, customers can request an exchange as long as the item is unused and in its original packaging.

For any further inquiries or assistance with exchanges, please contact us at info@earthlyherbstore.com.